Terms & Conditions

Reliability is our watchword so help us to help you!

1. Making a booking

Bookings can be made via email at bookings@airportsdirectservices.co.uk or by phone on +44(0)207 967 8698 or +44(0)7956 898782. You can also text 07956 898782 but do not consider a booking confirmed until you have received a reply or reference number from us. It is your responsibility to make sure your booking (or cancellation) whether by email or text, has received a response.Failure to receive a response within 2 hours of initial communication would therefore mean non-receipt of your enquiry and we urge you to call us for your confirmation number.

We cannot be held responsible for your booking or cancellation if you have not received communication back from us.

2. Cancelling a booking

We understand that circumstances can change and it may affect a booking you have previously made. In these circumstances please note the ff.

a. For bookings to the airport from either hotel or home we require a minimum of 3 hrs notice in advance in order to offer a full refund or effect a no charge policy, otherwise, a part payment of 50% of the fare will become due.

b. For pickups from the airport to hotel or home we would require no less than 24hrs notice in advance to effect a full refund otherwise a part payment of 50% of the fare becomes due.

Cancellations can be done by email or text but unless a response is received from us, do not regard it as being confirmed. You must call us within the accepted time frame to effect your change.

3. Change of Schedule

We rarely expect a change of schedule but if that affects you, remember we would need plenty of time to effect the change so you must tell us ASAP by phone otherwise charges may apply. Whether you delay your journey by a few hours or a few days or just a question of tranfering to another hotel or different airport on arrival, we are here to help. We would require a minimum of 3 hours to effect a change of schedule without charge, otherwise, unfortunately charges may apply. Please note we cannot accept responsibility for late transfers caused by incorrect/insufficient information being supplied by the customer.

4. Airport Pickup(Meet & Greet Service)

If you have arranged a meet and greet service with us, unless otherwise arranged before hand, all pickups are at the airport information desk/meeting point. We would ask that you give us a call or send a text as soon as you touch down so as to enable your driver guage how long you will be going through immigration and customs before collecting your luggage. We normally ask the drivers to go in 30 to 40minutes after the flight landing time. If you have no checked -in luggage please let us know from the onset. We actively monitor the landing schedules of all flights and act accordingly. If your flight comes in much earlier than expected, it is your responsibility to inform us of such so as to avoid any unnecessary delays in meeting your driver. The number to call is 07956898782 or 02079678698. Remember, your prebooked driver will be waiting on standby outside the terminal building awaiting the 30 to 40min interval before coming to the information desk

5. Waiting Time(Pickups)

Our Airport pickup fares include a waiting time of up to 1hour after the landing time of your flight. Should you envisage a longer waiting time on your arrival, it is your responsibility to inform us ASAP and before your driver parks up in order for us to act accordingly, otherwise we may charge for the extra period of delay and the car park fees.

Should your driver wait up to 90mins and no passenger identified or communication received, he will be advised to leave the airport premises onto his/her next job. In such instances, full payment of fare will be required and if prebooked, no refunds offered.